Frequently Asked Questions
Everything you need to know about the Obsidian Descension experience.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, generally ranging from 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may only be eligible for store credit or size exchanges, pending availability.
How should I care for my Obsidian Descension garments?
To preserve the integrity of our high-quality fabrics and prints, we recommend washing items inside out in cold water and hanging them to dry. Avoid high-heat tumble drying and direct ironing on graphic elements.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government upon delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. Secure checkout is also available via Shop Pay.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.